Privacy Policy

This Privacy Policy explains how Robots.shop collects, uses, and protects information when you browse the site, place an order, submit a contact request, or interact with account and support features.

Information We May Collect

• Contact details you provide, such as name, email address, phone number, shipping address, and billing information
• Order information, transaction details, and product selections related to purchases or return requests
• Messages and documents you send to us through the contact form, order support, or after-sales communication
• Technical and session information needed to keep the website working securely, such as device, browser, IP, cart, login, and consent-related data

How We Use Information

• To process orders, payments, shipping, returns, and customer support requests
• To communicate with you about your order, inquiry, product issue, or account activity
• To protect the site, prevent abuse, and maintain essential store functionality
• To comply with legal, accounting, tax, fraud-prevention, and transaction record obligations

Cookies and Site Preferences

Robots.shop uses essential cookies and preference-related data to support core site functions. For more detail, please review our Cookie Policy.

Payments and Service Providers

Payments, infrastructure, security, shipping, and related store operations may rely on trusted third-party service providers. These providers only receive the information needed to perform their role for transaction handling, site operation, or customer support.

Data Sharing

We do not describe Robots.shop as a public advertising data broker or data resale platform. Information may still be shared where necessary to complete an order, deliver support, process payment, prevent fraud, comply with law, or operate the store.

Data Retention

We keep information for as long as it is reasonably needed for order history, support, legal compliance, fraud prevention, dispute handling, and operational recordkeeping.

Your Choices

You may contact us if you need help reviewing or updating account, order, or support information associated with your interactions on Robots.shop. Some records may still need to be retained for legal or transaction reasons.

Contact

If you have privacy-related questions, please contact support@robots.shop.

Last updated: July 2026