Shipping & Delivery

Robots.shop ships to many regions, but shipping availability depends on the product, destination, stock location, carrier coverage, and any handling restrictions that apply to the item. For any specific order, the product page, checkout, and shipment confirmation should be treated as the most current reference.

Where We Ship

We support delivery to many countries and regions. Some products may still have destination limits because of battery rules, product size, supplier restrictions, or local import requirements. If a shipping limitation applies, it will usually become clear during checkout or after order review.

Order Processing

• Orders are prepared after payment is confirmed successfully.
• Handling time can vary by product type, stock location, and whether the item is standard stock, pre-order, or fulfilled through a partner warehouse.
• If an order needs extra review, lead time confirmation, or special handling, we will contact you using the details provided at checkout.

Delivery Timing

Transit time is not the same for every item. Delivery estimates can vary based on destination, warehouse location, customs processing, carrier service, and the type of robotics product being shipped. Any timing shown on the product page, checkout page, or dispatch message should be treated as the current estimate for that order.

High-value, oversized, or specialist robotics products may require additional handling, separate shipment arrangements, or longer delivery timelines than standard accessories.

Tracking

When tracking is available, tracking details are sent after dispatch. You can also use our order tracking page if tracking is provided for your order.

Shipping Fees, Duties, and Taxes

• Shipping cost depends on the product, destination, and shipping method available for the order.
• Some items may include shipping in the selling price, while others may show a shipping charge during checkout.
• Customs duties, VAT, import taxes, and local clearance fees are the customer's responsibility unless the checkout flow clearly states otherwise.

Split Shipments

If your order includes items from different stock locations or with different availability dates, it may arrive in separate packages.

Delays, Loss, or Damage in Transit

If an order is delayed, arrives incomplete, or appears damaged during delivery, please contact support@robots.shop with your order number and any helpful photos so we can review the issue.

Questions?

For shipping questions before or after purchase, please contact support@robots.shop. For model-specific lead times or fulfillment details, please review the product page first.